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traineo Community / Website Support / Password emails not being recieved
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Jim Boone
traineo Regular
Posts: 55
Post History
 # Posted: 7 Jan 2008 11:54


Hi All, a friend of mine has lost his login details and can't get in to post his chubby progress.

Naturally, since he can't login he can't post here

He's tried the 'contact us' tab to no avail, does the email queue need a kick? can one of the support guys have a look for me? thanks


Another Dave (formerly Release the Hounds)
Fitness Guru
Posts: 249
Post History
 # Posted: 7 Jan 2008 17:13


i experienced the same problem when i was trying to log in on my laptop. the password e-mails were not received.
Arby Jones
traineo Regular
Posts: 37
Post History
 # Posted: 7 Jan 2008 17:45


This problem has been going on since mid-December. I tried repeatedly to reset the password on my account, to no avail. The e-mails weren't in my Spam folder; they just weren't arriving at all.

I finally gave up and created a new account.
Jim Boone
traineo Regular
Posts: 55
Post History
 # Posted: 7 Jan 2008 17:52


You two don't use Hotmail by any chance? My chum does, I tried out the forgotten password linky using my own (yahoo based) account and the email came through pretty quickly.
Arby Jones
traineo Regular
Posts: 37
Post History
 # Posted: 7 Jan 2008 18:16


I use Hotmail.... The thing is, I've forgotten my password before, and I received the reset e-mail in my Hotmail account just fine then. Now I do not receive anything; I believe the problem is on the Traineo end.
Bas Dirks
traineo Regular
Posts: 64
Post History
 # Posted: 7 Jan 2008 20:45


Had the same. And no, I don't have a hotmail acc
Another Dave (formerly Release the Hounds)
Fitness Guru
Posts: 249
Post History
 # Posted: 7 Jan 2008 23:36


yahoo here
Jim Boone
traineo Regular
Posts: 55
Post History
 # Posted: 8 Jan 2008 12:01


Thanks chaps, I think he's he's going to re-signup, the account is only 10 days old, so not really a big loss, but a frustration all the same.
Melissa Hilliard
traineo Newbie
Posts: 2
Post History
 # Posted: 15 Jan 2008 17:52


I had to sign in on my wife's account to submit this post because I'm having the same problem with not getting a password reset email using the "forgot password" feature. I signed up about 4 or 5 days ago so I wouldn't mind creating a new account but I would really like to use my main email address.

I've tried contacting traineo twice using the Contact Us form but they won't respond. Does anyone from the Traineo staff monitor these boards?
Dan Jones
traineo Fanatic
Posts: 175
Post History
 # Posted: 15 Jan 2008 17:57


They used to be very good according to a friend of mine who turned me on to this. The CEO and some developers were always responding & very vocal. But lately, bad performance and slow response makes me wonder if this is going to be an orphan site once their hostin $ is due...

Hope not.

DJ
Rachael M
Fitness Guru
Posts: 1999
Post History
 # Posted: 15 Jan 2008 18:09


I haven't gotten any emails from Traineo since the new year and I have gmail. Before I was getting one every time someone sent me a message or posted to a thread that I subscribed to or posted on my wall. Now nada. I hope they fix this. It is frustrating.
Cardio King
Fitness Guru
Posts: 1761
Post History
 # Posted: 15 Jan 2008 18:24


Maybe traineo wasn't 2k8 compliant...
Alasdair McLean
traineo Fanatic
Posts: 154
Post History
 # Posted: 15 Jan 2008 19:41


Hi All -

Thanks for your patience regarding these issues. We're in the process of upgrading our server hardware due to the dramatic increase in traffic since the New Year.

I can confirm we're going to get the messaging up and running ASAP.

Thanks so much for your patience and support!

Alasdair
Melissa Hilliard
traineo Newbie
Posts: 2
Post History
 # Posted: 16 Jan 2008 20:24


Alasdair,

Can you please send my husband an email regarding his password? I've submitted a couple request using the "contact us" page but no response.

his user name is bhilliardga

Melissa
Seb JC
traineo Newbie
Posts: 24
Post History
 # Posted: 17 Jan 2008 11:56


Just want to say thanks to Jim for getting this thread started for me - I've still not recieved anything - although it's good to see a response from Alisdair.
In the end I started a new account with a new email address - as soon as my pw gets emailed I can close the old account.

On this note - anyone else think it's weird that my group admin has rights to accept group members but cannot remove them?? I curently feature twice in my group


Brandon Hilliard
traineo Newbie
Posts: 1
Post History
 # Posted: 22 Jan 2008 15:21


Email started working again this morning!
Jim Boone
traineo Regular
Posts: 55
Post History
 # Posted: 22 Jan 2008 15:37


It was working before, for some folks, and not others, and some had delays, all very peculiar....
Seb JC
traineo Newbie
Posts: 24
Post History
 # Posted: 22 Jan 2008 19:55


Heh heh, it's finally worked for me too!

Thanks to whoever for weaving that IT magic ;)
Jim Boone
traineo Regular
Posts: 55
Post History
 # Posted: 22 Jan 2008 20:54


woo yay!
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