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traineo Community / Website Support / Motivator Report Issues - AGAIN
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No Name
traineo Newbie
Posts: 12

Post History
# Posted: 22 Jul 2007 20:04


Traineo, what is the problem with the motivator reports? They are still messed up, this weeks problem:

This week said:

Last logged Weight 12th June
Sessions logged this week 0

When the reality from my Traineo account profile says:

Days logged this week: 3
Last logged weight: 21st July

The weight was also off, I didn't get the Friday update, I haven't since April, and last weeks note to my motivators never went.

I would almost rather you back to you not sending them at all rather than the wrong information.

Come up guys, please make it work!


Daniel Bland
traineo Newbie
Posts: 7

Post History
# Posted: 23 Jul 2007 09:16


Mine still don't send at all.


ian butterfield
traineo Newbie
Posts: 3

Post History
# Posted: 23 Jul 2007 20:22


my trainio motivator reports are sent out with "0" on everything So they don't get to see what i am doing... the graph is right..but there are no values.


Alasdair McLean
traineo Fanatic
Posts: 154

Post History
# Posted: 23 Jul 2007 20:48


Thanks for your patience and apologies for the inconvenience - we're working on this!


Joshua V
traineo Fanatic
Posts: 77

Post History
# Posted: 23 Jul 2007 22:10 - Edited by: Hoofinasia


I posted a complaint, but noticed it was fixed. Thanks!


Kristin W
traineo Newbie
Posts: 2

Post History
# Posted: 24 Jul 2007 13:31


My reports have been going out inaccurate too. I've reported it twice... Hopeing it will get fixed soon - it's been over a month since mine reflected the real progress I've made. Which is *proudly* 21 lbs w/2 to go (rather than 10 to go). Help!!!


Kristin W
traineo Newbie
Posts: 2

Post History
# Posted: 29 Jul 2007 03:58


Has anyone found a solution to this yet? Mine is still all jacked up. Traineo Techies!! Where are you?


No Name
traineo Newbie
Posts: 12

Post History
# Posted: 6 Aug 2007 15:48


Just hearing from my motivators, completely wrong report again this week!!! This is so ridiculous, 4 months now and running with a problem every single week, if a report went out at all. This site is useless. Time to delete my account I guess... Hopefully that function works.

Its actually amusing some of the things the site messes up, it keeps taking my attached comments to my motivator report, not sending them (with the wrong report data anyway), and pushing them to the next week, so the comments for the last 2-3 week that should have been sent yesterday (Sunday), have changed from saying: To be sent today or tomorrow or Sunday, 5th August to saying: To be sent on Sunday, 12th August. Its almost comical at this point.

Anyone out there who has seen another solution with the motivator concept, please let me know?

Its so unfortunate, as I was one of their biggest evangelists for so long and must have gotten well over 100 people to sign up.

Jarrett


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