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traineo Community / Website Support / My motivator reports aren't being sent
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Darcy B
traineo Newbie
Posts: 4

Post History
# Posted: 15 May 2007 12:29


My reports haven't been being sent to my motivators for 3 weeks now. As far as I know, I haven't changed anything. Has anyone else had this problem or know what I need to do to get them strted being sent again?


Tim Wilson
Fitness Guru
Posts: 650

Post History
# Posted: 15 May 2007 13:14


I have been a member for about that long and I have never seen them sent. I also have been a motivator for a couple weeks and have never gotten any reports.

Hey - 3 weeks - 3 weeks - maybe I have caused the problem in the system

Tim


Alasdair McLean
traineo Fanatic
Posts: 154

Post History
# Posted: 15 May 2007 13:30


Hi All -

Thanks for the notification above...we're going to look into this right away.

Apologies and thanks for your patience.

Alasdair


Sarah M
traineo Regular
Posts: 50

Post History
# Posted: 15 May 2007 21:53


Yeah, mine haven't been sent, I thought it was a cool feature and was sorry it was gone.

Sarah


No Name
traineo Newbie
Posts: 12

Post History
# Posted: 18 May 2007 13:36


Same here, 3 weeks now. No report to me or any of my motivators. I have requested support about a week ago, no reply. Just sent another request. (Sending it through the comments/contact us screen and its really not clear if that is the place to get technical support, but they provide no other avenue.)

Traineo's stock is rapidly dropping! I now have a handful of motivators giving me an earful that I stopped using the service and told them I couldn't really discontinue the reports without them knowing. Ugh.


Alasdair McLean
traineo Fanatic
Posts: 154

Post History
# Posted: 18 May 2007 14:15


Jarrett -

Thanks for your message and patience with this issue. We have isolated the error and you will be receiving motivator reports this week.

Thanks for your patience,

Alasdair


Tim Wilson
Fitness Guru
Posts: 650

Post History
# Posted: 18 May 2007 15:09


I have been getting multiples of two of my motivatee's over the past couple days, but still have not received any for a couple others. Just an FYI incase it helps.

Thanks,

Tim


Kittynn Chen
traineo Regular
Posts: 43

Post History
# Posted: 19 May 2007 12:12


as far as I know my motivators should have received reports yesterday but I think they didn't
the comment in my profile I chose for being sent with the report hasn't changed - shouldn't it say something like
"Sent to motivators on 18th May '07" ?
at least thats what I see on other peoples profiles...


Darcy B
traineo Newbie
Posts: 4

Post History
# Posted: 19 May 2007 16:11


Another week has gone by with no reports sent. That makes 4 weeks now. I didn't realize how much I counted on the support of my family & friends! I sure hope this problem gets fixed!!!

Tim, it's odd that you were getting multiples sent out when the rest of us aren't getting any!!!


No Name
traineo Newbie
Posts: 12

Post History
# Posted: 2 Jun 2007 13:11


Alasdair, what's the story here? I love Traineo, but I'm losing faith... (I think my motivators already have, they think I somehow unsubcribed them after telling them that I couldn't really stop it, short of deleting my account, once it got going.)

Can you fix the problem? And also give us an explanation of what is wrong?

Thanks.


Leslie Doe
traineo Newbie
Posts: 8

Post History
# Posted: 4 Jun 2007 01:57


I just joined two weeks ago when I read about the site in a Women's Health magazine. The magazine suggested this site because of the weekly emails to motivators. I thought is was a great idea so I joined up. So far, none of my motivators have recieved a report, and after reading this thread, I am assuming this is happening to everyone. Does anyone know if it will be fixed soon?


Darcy B
traineo Newbie
Posts: 4

Post History
# Posted: 4 Jun 2007 13:26


I'm happy to report that my reports have been being sent to my motivators for the last 2 weeks. Everyone was so wonderful about responding to them. It really is a fabulous feature of Traineo. I hope they correct the situation for everyone!


Sarah M
traineo Regular
Posts: 50

Post History
# Posted: 4 Jun 2007 14:44


I got nothing! Nothing! This is pretty disappointing, I'm afraid!


No Name
traineo Newbie
Posts: 12

Post History
# Posted: 5 Jun 2007 20:36


Traineo Support:

Any help on the reports not being received issue? It seems there are more users than you may realize (or they may realize) having this issue... I discovered two more colleagues today that checked with their motivators and they just thought they stopped using the service...

Thanks.

Jarrett


Kittynn Chen
traineo Regular
Posts: 43

Post History
# Posted: 5 Jun 2007 21:26


my reports have been sent only once since i have joined traineo and that was on 25th May


Leslie Doe
traineo Newbie
Posts: 8

Post History
# Posted: 12 Jun 2007 20:17


i got all excited because traineo emailed me a "progress report" on myself and said motivator reports would be sent out within 48 hours. i recieved this email last week and still nothing has happened.


No Name
traineo Newbie
Posts: 12

Post History
# Posted: 12 Jun 2007 20:26


I didn't get the progress report this week but it seems as though about half of my 10 or so motivators received the report, the other half got nothing...

The most surprising thing is that I still haven't heard back from my multiple support requests and they haven't replied to anything on this forum, previous to this problem their support was quite attentive.

I am actually looking for a new service that does the same thing as Traineo, lt me know if you find anything...

Jarrett


Kittynn Chen
traineo Regular
Posts: 43

Post History
# Posted: 25 Jun 2007 12:38


Hey, I think my reports are being sent now. Yippie!


Christina K
traineo Newbie
Posts: 7

Post History
# Posted: 7 Jul 2007 00:48


Hi all,

I had stopped getting motivator reports for a few weeks and now they have started up again, but the reports state that I haven't logged any activities since June 9th. Is there a way to update that?

Anyone have any ideas?

Thank you!

Christina


Jennifer Frieden
traineo Newbie
Posts: 2

Post History
# Posted: 7 Jul 2007 05:04


My motivators said that their initial emails went to their junk mail - Maybe let your motivators know something's being sent so they check?


Joshua V
traineo Fanatic
Posts: 77

Post History
# Posted: 10 Jul 2007 04:33


When / Where are motivator reports sent? Just curious. Its been a week and I've not received / sent any that I know of. No cause for alarm yet, just curious.


Karen R.
traineo Newbie
Posts: 5

Post History
# Posted: 10 Jul 2007 05:53


I have never recieved any motivator reports or self reports at all and I have done emailing to support and nothing ever came of it.....


Daniel Bland
traineo Newbie
Posts: 7

Post History
# Posted: 10 Jul 2007 06:52


All emails don't seem to be coming through. My mate reset his password, and the email never got sent with the new password so he can't log in anymore.

Anyone know if this is being fixed?


Jessie A.
traineo Fanatic
Posts: 97

Post History
# Posted: 10 Jul 2007 13:45 - Edited by: sarcasta


I went from getting 3 a day to getting zero in 3 months. I haven't accepted any new motivatees recently because of this.

~Jessie~


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