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Richie Anderson
traineo Fanatic
Posts: 177
Post History
 # Posted: 15 Aug 2007 19:30


my profile says 'goal met', when i still have some 10 pounds to go. i actually missed my goal date, so i can only assume that the system thinks that since its passed the goal date that the goal was met.

later
lorraine pennington
traineo Newbie
Posts: 7
Post History
 # Posted: 17 Aug 2007 02:38


I also am trying to post a pic and it just shows a red x, please help
Kathy Schubert
traineo Newbie
Posts: 1
Post History
 # Posted: 27 Aug 2007 19:35


Hi - I'm new to the site, and I am getting familiar with entering in the calories I burn during my workouts in the My Workout section of the site. When I pick an activity from the dropdown list, select the length of time and enter the difficulty level, the automatic calorie calculator gives me a count that reads something like 20804 kcals. Can you tell me what this means? I thought I burned around 200 calories, not 20804.
Thank you for explaining this to me!

Kathy
Jennifer H
traineo Newbie
Posts: 1
Post History
 # Posted: 27 Aug 2007 23:03


I know this is probably a dumb question, I have been counting and recording calories and my question is, when counting calorie intake, should I record the exact number i ingested, or the number of calories AFTER I deduct calories burned from exercise? thanks, jen
Elaine Barthelemy
traineo Newbie
Posts: 1
Post History
 # Posted: 30 Oct 2007 00:53


When I list someone as a motivator, what information do they see about me? Specifically, is my actual weight there for them to see or just the amount I have lost or gained?
Dave Nicholson
The Master
Posts: 2094
Post History
 # Posted: 20 Nov 2007 20:43


Someone posted off topic that she is unable to leave comments on her page. When you visit the page, it appears as though you've logged out, but you have not. I've tried several times and my session is still active, but her page still shows like I am not logged in - shery_1983.traineo.com
Alex Shibko
traineo Newbie
Posts: 3
Post History
 # Posted: 22 Nov 2007 09:23


Issues I'm having:

1. unable to zoom in on charts and logs (unresolved)
2. states "goal met" when it definity isn't (28 lbs to go - unresolved)
3. unable to upload pictures (resolved)

I'm using IE 7, firefox 2.0 and 3.0 - all at have same issues on two different computers...
Dave Nicholson
The Master
Posts: 2094
Post History
 # Posted: 28 Nov 2007 18:42


I found a couple other users having this log in/out issue, and it seems they all have an "_" in their username. Simple fix?
Joey Trimmer
traineo Newbie
Posts: 4
Post History
 # Posted: 28 Nov 2007 22:28


can't reset goal weight

this is a big problem for me and a few others. I'd really, really love for this to get solved. I kept playing with the numbers of starting weight and goal weight to try and fix it and now it says "goal met" when it isn't.

pleaaaaaaase! i'm afraid i'll stop using the site if this goes on much longer.
Alasdair McLean
traineo Fanatic
Posts: 154
Post History
 # Posted: 28 Nov 2007 23:44


Hi Joey,

I'm really sorry about the frustration this is causing you. Have you tried clearing your browser 'cache' to see if this updates? Please feel free to send me a private message and I'll have our team take a look ASAP.

I actually just tried to replicate your issue and was able to update my weight...could you confirm you are clicking the 'UPDATE MY PROFILE' button after you change your targets? You can also update your starting weight in the same panel by changing 'Name & Starting Weight'.

Please let me know if that works for you and thanks for your patience.

Alasdair
Ritika Raina
traineo Newbie
Posts: 1
Post History
 # Posted: 29 Nov 2007 03:21


This past week I've entered more than one workout on several days. When I go back to check, the total kcal amount is correct, however only the first workout shows. It's as if the second workout never existed!

Is there any way to fix this problem?
Joey Trimmer
traineo Newbie
Posts: 4
Post History
 # Posted: 29 Nov 2007 09:33


Thanks for your help, Alasdair, I appreciate it.

Unfortunately none of the methods have worked so far. I've even tried to change my starting weight and goals to some arbitrary number it's still saying "Goal Met".
Rachael M
The Master
Posts: 2331
Post History
 # Posted: 14 Dec 2007 14:16


Max, I'm having trouble uploading my pic onto the site. Any ideas why this is? What's the size restriction? Thanks!
Tamara K
traineo Newbie
Posts: 5
Post History
 # Posted: 23 Dec 2007 03:12


What is the water bottle symbol in the corner of my profile for and how do I activate it?
Tamara K
traineo Newbie
Posts: 5
Post History
 # Posted: 23 Dec 2007 03:28


Please advise what the water bottle symbol is for and how it can bve accessed?

Also is there somewhere to track food eaten or is it just total calories?

Thanks

Tamara
Kayle Simon
traineo Newbie
Posts: 21
Post History
 # Posted: 10 Jan 2008 19:40


It is wonderful that you offer this site and that it is free. However, I am regularly having trouble getting onto it because it is overcrowded. Any chance you'll be moving to a new server soon, with more capacity? Because I've only used you for a little over a week, and I've have several days when I could not get on all day...one was the first of the month, when I guess a lot of people were having trouble, so I thought it would just get better. Then it happened again last evening. I come here for support; if it's going to be impossible to get into the site this often, I would really need to find another site to use...have you become too popular for the size of your server? Do you have any plans to fix that? Please let us know what's up.
Manuel Roumain
traineo Newbie
Posts: 1
Post History
 # Posted: 12 Jan 2008 18:25


Issue:


My motivators don't receive any report...

How can we fix this?

Thanks.
P.T. Hollett
traineo Newbie
Posts: 10
Post History
 # Posted: 13 Jan 2008 17:25


Hello!

My profile is showing that I've actually GAINED 7lbs rather than having LOST 7lbs. My first entry was for 213.8, now I'm down to 207.2. I think it's because I went back and modified my start weight UP, after having entered weight on subsequent days. Is there any way for me to fix this thru the app? If not can tech support modify the numbers in the db? Thanks!
Jeff Ainslie
traineo Fanatic
Posts: 81
Post History
 # Posted: 13 Jan 2008 20:46


I have been a motivator for several people for a few weeks, yet I have never received any e-mail updates yet as to how they are doing. Is there no way that I can get updates without having to look into each persons profile?
Kayle Simon
traineo Newbie
Posts: 21
Post History
 # Posted: 14 Jan 2008 15:03


I come back to this forum to see whether anyone at Traineo is answering these questions. Where are the answers...do they appear elsewhere? Have they given up on us? The site is often too crowded to get on, the motivators aren't getting emails...is anyone working on any of these issues?
Spyke M
Fitness Guru
Posts: 387
Post History
 # Posted: 14 Jan 2008 15:21


My time zone's all screwey. Traineo's an hour ahead of what I actually am.
Alasdair McLean
traineo Fanatic
Posts: 154
Post History
 # Posted: 14 Jan 2008 16:30


Hi All - thank you for raising the issues regarding the problems on the site. We are aware there is known issue effecting outgoing emails. It's being looked into and we hope to have things up and running very shortly.

Thanks for your patience.
Kayle Simon
traineo Newbie
Posts: 21
Post History
 # Posted: 14 Jan 2008 17:49


Alasdair, Thank you, and thank you for the site. However, there is clearly an issue with capacity, since many of us are finding we cannot enter the site for 1-2 days a week. Any plans to increase capacity, and when?
P.T. Hollett
traineo Newbie
Posts: 10
Post History
 # Posted: 15 Jan 2008 18:21


Quoting: spyke
My time zone's all screwey. Traineo's an hour ahead of what I actually am.


Hey Spyke, FYI you can change your timezone in your profile.
Alasdair McLean
traineo Fanatic
Posts: 154
Post History
 # Posted: 15 Jan 2008 19:42


Hi All -

Thanks for your patience regarding these issues. We're in the process of upgrading our server hardware due to the dramatic increase in traffic since the New Year.

I can confirm we're going to get the messaging up and running ASAP.

Thanks so much for your patience and support!

Alasdair
Brandon B.
traineo Fanatic
Posts: 78
Post History
 # Posted: 15 Jan 2008 19:48 - Edited by: spaggard


This may be a feature request, unless I'm just not seeing it. I would like to be able to download my custom logs and see a different date range for them just like on my weight log.
Cardio King
Fitness Guru
Posts: 1784
Post History
 # Posted: 15 Jan 2008 19:51


Alasdair,
Why can you only change your traineo name twice?

Thanks
Chris Colson
traineo Newbie
Posts: 1
Post History
 # Posted: 20 Jan 2008 20:45


I don't see a way to change my preference from lbs to kgs.
Could somebody please tell me how to do this without starting a new account?

Cheers
Rob M.
Fitness Guru
Posts: 442
Post History
 # Posted: 30 Jan 2008 14:18


Like Cardio King, I am wondering why there is a limit on changing your name. I changed it a couple times to mess with how it looked and now am stuck on my full actual name. Any way to be able to go back in and change it one more time?
Bre C.
traineo Newbie
Posts: 13
Post History
 # Posted: 31 Jan 2008 08:37


My waterbottles are gone...
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